Japan becomes Asia-Pacific region’s largest contributor to India’s GCC ecosystem: Deloitte
Deloitte Report Highlights Shift to High-Value Innovation and Expansion to Tier-2 Cities
In a recent report, Deloitte has shed light on a significant transformation within India’s GCC (Global Capability Centers) ecosystem, emphasizing a strong shift towards high-value innovation and strategic expansion into Tier-2 cities. This move is a clear indication of India’s rapidly evolving IT and business services landscape, and its growing influence in the global digital economy.
The Deloitte report emphasizes that GCCs in India are no longer just centers for routine services and back-office operations. Companies are increasingly leveraging these hubs for complex, innovative tasks that add greater value and create competitive advantages at a global scale. The shift reflects a broader trend among multinational corporations to decentralize high-level operations and tap into diverse talent pools outside major metropolitan regions.
Tier-2 cities such as Pune, Hyderabad, Chandigarh, and Jaipur have seen rising investments as GCCs explore these locations for their lower operational costs, developing infrastructure, and robust local talent ecosystems. This geographical diversification not only alleviates pressure on metros like Bengaluru and Mumbai but also fosters inclusive economic growth across regions.
Deloitte’s analysis points out that this evolution is fueled by several factors, including the growing digital transformation demands, increasing adoption of cutting-edge technologies such as artificial intelligence, cloud computing, and automation, and the rising need for customer-centric innovation.
Industry experts note that GCCs are playing an integral role in driving innovation-led growth for multinational corporations by providing research and development (R
